Privacy Policy

Last Updated: December 18, 2025

@Flowers (“Company,” “we,” “us,” or “our”) operates the @Flowers website at atflowers.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, share, and protect information when you visit our Site or use our services.

BY USING THIS SITE, YOU EXPRESSLY CONSENT TO THE COLLECTION, USE, STORAGE, PROCESSING, SHARING, AND SALE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU MUST NOT ACCESS OR USE THE SITE.

1. About Our Site

IMPORTANT: @Flowers is an informational and lead generation website only. We do not process transactions, accept payments, or collect any credit card, bank account, or payment information of any kind.

When you click to place an order on our Site, you are redirected to DoorDash Online Ordering, a third-party platform that independently handles all transactions, payments, and order processing. Any payment information you provide is collected and processed solely by DoorDash—not by @Flowers. We have no access to your payment details.

2. Information We Collect

We collect and retain information through your use of this Site as described below.

Information You Provide

  • Contact Information: Name, email address, phone number when you contact us or sign up for communications
  • Communications: Emails, messages, customer service inquiries, survey responses, and any other communications with us
  • Partner Applications: Business information and other data submitted through partner applications
  • User Content: Reviews, photos, feedback, and any other content you submit

Information We Do NOT Collect

We explicitly do not collect, store, process, or have access to:

  • Credit card numbers
  • Debit card numbers
  • Bank account information
  • Payment card security codes (CVV)
  • Any other payment or financial information

All payment information is collected and processed solely by DoorDash Online Ordering when you complete a transaction on their platform.

Information Collected Automatically

We automatically collect extensive data about your use of the Site, including:

  • Device Information: IP address, device type, unique device identifiers, browser type and version, operating system, mobile network information, and hardware settings
  • Usage Data: Pages visited, time and date of visits, time spent on pages, click patterns, scroll behavior, mouse movements, links clicked, search queries, and navigation paths
  • Location Information: Precise and approximate location based on IP address, GPS (if enabled), Wi-Fi, and other technologies
  • Referral Data: Referring URLs, exit pages, and how you arrived at our Site
  • Behavioral Data: Browsing patterns, preferences, interests, and inferred characteristics

Tracking Technologies

We use cookies, web beacons, pixels, tags, scripts, and similar tracking technologies to collect information. These technologies may be provided by us or by third parties and include:

  • Session and persistent cookies
  • Tracking pixels and web beacons
  • JavaScript tags
  • Device fingerprinting technologies
  • Social media plugins and widgets
  • Third-party analytics tools (including Google Analytics)
  • Advertising and retargeting technologies

Information from Third Parties

We may obtain information about you from third parties, including data brokers, marketing partners, social media platforms, public databases, and other sources, and combine this with information we collect directly.

3. How We Use Your Information

We may use your information for any lawful purpose, including but not limited to:

  • Providing information about flower delivery services
  • Responding to your inquiries and communications
  • Marketing, advertising, and promotional communications
  • Targeted and personalized advertising
  • Analytics, research, and business intelligence
  • Creating and enhancing user profiles
  • Developing new products, services, and features
  • Personalization and content recommendations
  • Lead generation and referrals to partner services
  • Legal compliance and enforcement
  • Any other business purpose we determine appropriate

4. How We Share and Sell Your Information

We may share, sell, rent, license, or otherwise transfer your information to third parties for any lawful purpose. Recipients of your information may include:

  • DoorDash: When you click to place an order, you are directed to DoorDash which operates independently
  • Marketing Partners: For advertising, promotional campaigns, and co-marketing initiatives
  • Advertising Networks: For targeted advertising across the internet
  • Data Brokers: For data enrichment and resale
  • Analytics Providers: To analyze Site usage and user behavior
  • Social Media Platforms: For advertising and integration purposes
  • Affiliates and Subsidiaries: For business operations
  • Business Partners: For joint offerings and collaborations
  • Service Providers: For hosting, email, customer service, and other operational needs
  • Research Organizations: For market research and analysis
  • Any Third Party: At our sole discretion for any lawful commercial purpose

Business Transfers: In the event of a merger, acquisition, bankruptcy, reorganization, or sale of assets, your information may be transferred as a business asset.

Legal Requirements: We may disclose information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, safety, or property.

5. Third-Party Services

When you click to place an order, you leave our Site and are directed to DoorDash Online Ordering. DoorDash is an independent third-party service with its own privacy policy and terms of service. We are not responsible for DoorDash’s collection, use, or protection of your information, including any payment information you provide to them.

We encourage you to review DoorDash’s privacy policy before providing any information to them.

6. Advertising and Tracking

We participate in interest-based advertising and use third-party advertising companies to display ads on our Site and on other websites. These companies may use tracking technologies to collect information about your visits to this and other websites to provide targeted advertisements.

We may also use remarketing and retargeting technologies to advertise to you after you visit our Site. Third-party vendors, including Google and Facebook, may show our ads on sites across the Internet based on your past visits.

7. Data Retention

We retain your information indefinitely unless deletion is required by applicable law. We may retain certain information even after you request deletion if we have a legitimate business purpose or legal obligation to do so.

8. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You acknowledge that you provide your information at your own risk.

Because we do not collect payment information, there is no risk of payment data being compromised through our Site.

9. Your Choices

Cookies

You may be able to adjust your browser settings to refuse cookies. However, if you disable cookies, some features of the Site may not function properly. By continuing to use the Site, you consent to our use of cookies and tracking technologies.

Marketing Communications

You may opt out of marketing emails by clicking the “unsubscribe” link. However, you may still receive transactional communications related to your inquiries.

Do Not Track

Our Site does not respond to “Do Not Track” browser signals. We continue to collect and use information as described in this Privacy Policy regardless of your browser settings.

10. California Privacy Rights (CCPA)

If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA), subject to limitations and exceptions:

  • Right to Know: You may request information about the categories and specific pieces of personal information we have collected
  • Right to Delete: You may request deletion of your personal information, subject to exceptions
  • Right to Opt-Out of Sale: You may opt out of the sale of your personal information by contacting us at [email protected]
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise these rights, contact us at [email protected] with the subject line “CCPA Request.” We may require verification of your identity before processing your request.

Financial Incentives: We may offer financial incentives for the collection and use of your personal information. Participation is voluntary, and you may opt out at any time.

11. Children’s Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us.

12. International Users

This Site is operated in the United States and is intended for users in the United States. If you access the Site from outside the United States, you consent to the transfer of your information to the United States, where data protection laws may differ from those in your jurisdiction.

13. Third-Party Links

Our Site contains links to third-party websites, including DoorDash Online Ordering. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy at any time in our sole discretion. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after any changes constitutes acceptance of the updated Privacy Policy. It is your responsibility to review this Privacy Policy periodically.

15. Consent

By using this Site, you acknowledge that you have read, understood, and agree to this Privacy Policy. You expressly consent to:

  • The collection of all information described in this Privacy Policy
  • The use of your information for any lawful purpose
  • The sharing and sale of your information to third parties
  • The use of cookies and tracking technologies
  • The retention of your information as described herein
  • Receiving marketing communications (until you opt out)
  • Being redirected to third-party services (such as DoorDash) for transactions

If you do not consent to these practices, you must discontinue use of the Site immediately.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

@Flowers
382 NE 191st St., #93678
Miami, FL 33179
Email: [email protected]